We accept requests concerning the disclosure, etc. of personal information (notification of utilization purpose, disclosure, corrections/additions/deletions, utilization ceasing or erasure, ceasing provision to a third party). Upon receiving such a request we will confirm the identity of the person making the request and respond within a reasonable period of time.
Inquiries concerning personal information should be sent to the following contact point:
Contact Point for Personal Information Inquiries
Ten Nine Communications, Inc.
9F Shiroyama Trust Tower, 4-3-1 Toranomon, Minato-ku, Tokyo 105-6009
Email:
Tel: 03-3433-1090 (office hours: 9:00-17:00*)
Note: Inquiries made on weekends, national holidays, during the year-end and New Year holiday season, and during Golden Week are handled on or after the next business day.

The person requesting disclosure, etc. should send an Application Form for Disclosure of Retained Personal Data to the above-stated contact point by post.

1) Method of verifying the identity of person requesting disclosure or their agent
To verify the identity of the person requesting disclosure we will request two or more items of personal information registered with us (telephone number, date of birth, etc.) that enable us to verify the identity of the person requesting disclosure.

2) When an agent requests disclosure, etc.
In addition to 1) above, we require submission of a copy of one of the documents listed in a) below to verify the right of representation and a copy of one of the documents listed in b) below to verify the identity of the agent if an agent requests disclosure, etc.

a) Documents that verify the right of representation
i) If an agent has been delegated by person requesting disclosure
Power of attorney
ii) If the agent is a statutory agent for a minor
Certified copy of family register
Copy of resident record (that states the relationship between the agent and person requesting disclosure but that does not state any individual numbers)
Other official documents that can verify the statutory right of representation
iii) If the agent is a statutory agent for an adult ward
Certificate of the registered matters concerning registration of guardianship
Other official documents that can verify the statutory right of representation

b) Documents that verify the identity of the agent (all information of the agent’s registered domicile except for the prefecture and all My Number digits should be blacked out)
Copy of driver’s license
Copy of passport
Copy of health insurance card(Please mask supplier number (記号) and personal number (番号) with a black pen)
Copy of resident record (that does not state any My Numbers)
Copy of My Number card (reverse side that does not state the agent’s My Number)

1) An administrative fee of 1,000 yen is charged per request when requesting notification of utilization purpose or disclosure.
2) Fees should be paid by enclosing a postal money order for a fixed amount when sending the application form.

We may provide personal information to third parties in the following situations:
When introducing employment opportunities, when consent has been obtained from the person concerned
When provision is essential to perform business and consent has been obtained from the person concerned
When provision is pursuant to laws and regulations, etc.

Name, emergency contact details, career background
We only provide information within an agreed scope.

Electronic media or orally

The third parties to whom we provide personal information are clients who require such information to achieve the purposes agreed to by the person concerned. Whenever possible we execute agreements concerning the handling of personal information with our clients before providing them with personal information. However, there may be times when information is provided without executing an agreement such as when providing information in accordance with instructions from an administrative agency, etc.