Individuals have the right to request notification of the purpose of use, disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of third-party provision of their personal information. Upon receiving such a request, we will verify the individual’s identity and respond within a reasonable period.
Inquiries concerning personal information should be sent to the following point of contact:
Inquiries Regarding Personal Information
Ten Nine Communications, Inc.
9F Shiroyama Trust Tower, 4-3-1 Toranomon, Minato-ku, Tokyo 105-6009
Email:
Tel: 03-3433-1090 (Business hours: 9 a.m.-5 p.m.*)
*Note: Inquiries made on weekends, national holidays, during the year-end and New Year holiday period, and during Golden Week are handled on or after the next business day.

Individuals wishing to request disclosure, etc. must send a completed Application Form for Disclosure of Retained Personal Data to the above-stated point of contact by post.

1) Verification of Identity
To confirm the identity of the individual, we will request two or more items of personal information that can be verified against the personal data already registered with us (e.g., telephone number, date of birth).

2) Requests Made by a Representative
If the request is made through a representative, in addition to the identity verification described above, we require submission of a copy of one of the documents listed in a) below to verify the right of representation, and a copy of one of the documents listed in b) below to verify the identity of the representative.

a) Documents that verify the right of representation
i) If the representative has been authorized by the individual to make the request: a power of attorney authorization letter.
ii) If the representative is a legal guardian of a minor: a certified copy of the family register, a certificate of residence stating the relationship between the representative and individual requesting disclosure (without the inclusion of My Number), or other official documentation proving legal guardianship.

iii) If the representative is a legal guardian of an adult ward: a certificate of registered matters concerning guardianship or other official documentation proving legal guardianship.
b) Documents that verify the identity of the representative
(Please ensure that information other than the prefecture of domicile and all My Number digits are redacted before submission)
• Copy of driver’s license
• Copy of passport
• Copy of health insurance card (with the insurer number (記号) and personal number (番号) fully redacted with a black pen)
• Certificate of residence (without inclusion of My Number)
• Copy of My Number card (only the side that does not contain the representative’s My Number)

1) An administrative fee of 1,000 yen will be charged per request for notification of purpose of use or disclosure.
2) Fees must be paid by enclosing a postal money order for a fixed amount when mailing the application form.

We may provide personal information to third parties in the following situations:
1) When introducing employment opportunities with the individual’s consent
2) When essential for service provision with the individual’s consent
3) When required by law

Name, emergency contact details, and career history within the scope of consent.

Electronically or verbally.

The third parties to whom we provide personal information are clients who require such information to achieve the purposes agreed to by the person concerned. Whenever possible, we execute agreements concerning the handling of personal information with our clients before provision. However, in cases where provision is required in accordance with instructions from government agencies, etc., information may be provided without executing such an agreement.